Privacy Policy
Last updated: 3 January 2021
This Privacy Policy explains how Odonata Publishing Sdn Bhd (“we”, “our” or “us”) collects, uses, stores and protects your personal data when you use our website and online store.
We handle personal data in accordance with the Personal Data Protection Act 2010 and applicable Malaysian laws.
1. Personal Data We Collect
When you use our website, create an account or place an order, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and delivery address
- Account and order information
- IP address and other technical information
- Website activity, such as pages viewed and products browsed
- Other information you provide to us when using our services
We may also collect information through cookies and similar technologies.
2. How We Use Your Personal Data
We may use your personal data to:
- Process and deliver your orders
- Manage your account
- Process payments through our payment service providers
- Provide customer support
- Improve our website and services
- Analyse website usage and sales
- Provide relevant product recommendations
- Measure and improve our advertising and marketing
- Communicate with you about your orders, account or our services
We will only use your personal data for purposes that are relevant to our business and the services we provide.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our website.
Some cookies are essential for the website to function. For example, our website uses PHP session cookies for features such as login, shopping cart and checkout.
You may disable cookies through your browser settings. However, if cookies are disabled, you may not be able to log in, use your shopping cart or complete a purchase. You can still browse our website with cookies disabled.
We also use services such as Google Analytics and Facebook Pixel to understand website usage, measure sales and advertising performance, and improve our services.
We may also record page views and product interactions using our own systems. This information may be used for sales analysis and product recommendations.
4. Disclosure of Personal Data
We may disclose or provide access to your personal data to third parties where necessary to operate our business and provide our services. These may include:
- Payment service providers
- Delivery and logistics providers
- Website hosting and technology service providers
- Analytics and advertising service providers
- Other service providers who assist us in operating our online store
We do not sell your personal data to third parties.
Some service providers may process data outside Malaysia. Where applicable, we take reasonable steps to ensure that your personal data is handled in accordance with applicable data protection requirements.
5. Protection of Your Personal Data
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.
Account passwords are stored using one-way encryption and cannot be retrieved in their original form.
Personal information such as phone numbers and addresses is stored in encrypted form where applicable.
We do not store your credit card information. Payment information is handled by our payment service providers.
6. Retention of Personal Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, or as required by law.
When personal data is no longer required, we will take reasonable steps to securely delete or dispose of it.
7. Access and Correction
You may contact us to request access to or correction of your personal data held by us.
If you believe that any of your personal data is inaccurate or incomplete, please contact us so that we can update it where appropriate.
8. Your Personal Data Choices
Where applicable, you may choose not to provide certain personal data. However, some information is necessary for us to process orders, provide delivery services, manage your account or provide other services.
You may also contact us if you wish to withdraw consent or make a request regarding the use of your personal data, subject to applicable legal requirements.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions, requests or complaints regarding your personal data or this Privacy Policy, please contact us through the contact details provided on our website or via the contact page.
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Odonata Publishing Sdn Bhd
2, Jalan Damai Puspa 2, Alam Damai Industrial Park,
56000 Cheras, Kuala Lumpur, Malaysia.
Email: hello@odonatabooks.com
Phone: +60391011179
WhatsApp: +601118821600